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Program:
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First Contact Program
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Phone Numbers:
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416-480-2500 option 1
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Toll-Free:
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1-866-902-4993
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Address:
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557 Dixon Rd, Unit 122
Etobicoke, ON
M9W 6K1
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Intersection:
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Martin Grove Rd and Dixon Rd
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Location:
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Toronto (West Humber—Clairville)
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Accessibility:
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Partially Accessible
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Hours:
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Emergency shelter referral: Daily 24 hours * Program hours: Mon-Fri 8am-8pm (except on public holidays)
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Service Description:
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A program that provides an efficient and humanitarian approach to address the most pressing issues of refugee claimants
First Contact aims to:- Provide accurate information about emergency shelter, social services, legal and health services
- Walk through orientation and general information that includes a high-level review of the refugee determination process, Interim Federal Health, legal aid, the shelter system, social services, English classes, work permits and more
- If needed, provide a light meal, tokens or other supports
- Provide 24/7 telephone information and referral services, focused primarily on after-office-hours referrals for newly arriving refugee claimants
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Fees:
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Free
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Application:
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Varies by program
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Eligibility / Target Population:
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Primarily for refugee claimants
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Languages:
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English
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Language Notes:
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Other - Interpretation services may be available
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Area Served:
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Toronto and area
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Last Updated:
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3/14/2025
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Service Profile Web Address:
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eng/displayService.aspx?id=166553
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